Voice Artists - IVR or Phone Messaging

Customers expect a smooth and efficient experience when interacting with a company in today's fast-paced world. Interactive Voice Response (IVR) systems are on the frontlines of this interaction, and the quality of the voice over can significantly impact customer satisfaction.

What is an IVR?

An IVR system is a computer technology that allows callers to interact with a company's phone system using their voice or a keypad. These systems are used for a variety of purposes, including:

• Directing callers to the appropriate department

• Answering frequently asked questions (FAQs)

• Collecting information such as account numbers or order details

A Brief History of IVR

The first IVR systems were developed in the 1960s and were primarily used by large corporations. However, with technological advancements, IVR systems have become more affordable and accessible to businesses of all sizes. A study by Finances Online found that 83% of companies now use IVR technology.

Why is IVR Voice Over Important?

The voice on your IVR system is often the customer's first impression of your company. A professional, clear and engaging voice over can:

• Improve customer satisfaction : a Dimensional Research report found that 73% of customers said a pleasant IVR voice made them more likely to do business with a company again.

• Increase efficiency : a well-designed IVR system can help reduce call wait times and quickly direct callers to the information they need.

• Enhance brand image : a professional IVR voice over can project a favorable and trustworthy image of your company.

Benefits of a Well-Designed IVR

• 24/7 availability : customers can access information and complete simple tasks anytime, anywhere.

• Multilingual support : cater to a broader audience by offering IVR options in multiple languages.

• Data collection : IVR systems can gather valuable customer data to improve services.

Tips for Creating Captivating IVR Voice Over

• Clarity is key : ensure the voice over is clear, concise and easy to understand.

• Be friendly and approachable : use a warm and inviting tone to make customers feel welcome.

• Speak at a natural pace : your preferred voice artist should avoid speaking too quickly or too slowly.

• Mind the script : the script should be well-written, informative and avoid overly technical language.

Why Choose OutSpoken Voices for Your IVR Voice Over?

At OutSpoken Voices, we understand the importance of a professional IVR voice over. We offer a wide range of talented voice artists to choose from, each with the experience and skills necessary to record professionally sounding voice over for your IVR system. All our artists are equipped with their pro home studios, ensuring top-notch quality while also simplifying the whole process and saving you time and money.

In recent years, we've collaborated with renowned international brands, such as American Express, to provide top-tier IVR prompts. Our artists have successfully delivered hundreds of prompts in many foreign languages, including German, Spanish, French, Italian, Finnish, Norwegian, and more. To illustrate our refined process, we've created an infographic that encapsulates our meticulous approach to every IVR recording.

Frequently Asked Questions